BALANCED MIND RX

Effective Date: November 25, 2025

Balanced Mind Rx (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information from website visitors and patients who use our telehealth and in-office services. It also includes our HIPAA Privacy Practices, describing how we safeguard protected health information (“PHI”).

By using this website or receiving care from Balanced Mind Rx, you agree to the practices described below.

1. Information We Collect

A. Website Visitors/Form Submittals

We collect limited personal information when you interact with our website, including:

• Name, email, or phone number submitted through forms

• Any message content you choose to share

• Browser data, IP address, and site usage (via analytics tools)

This helps us respond to inquiries and improve our site experience.

B. Patients/Telehealth Users

When you become a patient, we collect and store:

• Health and psychiatric information shared during evaluation or treatment

• Insurance and billing details

• Appointment, medication, and communication records

• Telehealth connection data necessary for secure care delivery

All patient information is considered Protected Health Information (PHI) and is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

2. How We Use Your Information

A. We use personal and health information to:

• Schedule and coordinate appointments

• Deliver and document psychiatric and psychogastroenterology care

• Process payments and insurance claims

• Communicate with you securely about treatment

• Meet legal and professional obligations

• Send electronic communications

B. SMS Communications

We send SMS messages only with your explicit consent.

SMS messages are used solely for:

• Scheduling updates

• Appointment reminders

• Treatment-related messages

• Responses to inquiries

• Customer support

Message frequency may vary. Standard message and data rates may apply.
Text HELP for assistance or STOP to unsubscribe at any time.

Required TCR Compliance Statement:

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. Balanced Mind Rx will only use SMS information to deliver appointment-related messaging and customer support.

We do not sell or rent your information to anyone.

3. How We Protect Your Information

We apply strict safeguards, including:

• Encrypted electronic records and secure telehealth platforms

• Password-protected systems and access control

• Physical file storage in locked, restricted offices

While standard email is not fully secure, we provide HIPAA-compliant portals for sharing sensitive information.

4. Cookies and Analytics

Our website uses limited cookies and analytics to measure traffic and performance. Collected data is anonymous and used only to improve user experience. You can disable cookies at any time in your browser settings.

5. Patient Portal and Telehealth Security

All telehealth and portal communications:

• Require verified login credentials

• Use encrypted connections

• Store records securely under HIPAA retention standards

Sessions are never recorded or shared without your explicit written consent.

6. Your Rights Under HIPAA

As a patient of Balanced Mind Rx, you have specific rights regarding your health information:

• Access: You may request copies of your health record.

• Amend: You may request corrections to inaccurate information.

• Restrict: You may request limitations on how your PHI is used or disclosed.

• Confidential Communication: You may request contact through alternate means (e.g., a different phone number or mailing address).

• Accounting of Disclosures: You may request a list of certain disclosures of your PHI.

• Receive a Paper Copy: You may obtain a paper copy of this notice at any time.

To exercise any of these rights, contact us using the information in Section 11.

7. Disclosures of Health Information

We may use or share your PHI only as allowed by law or with your written authorization.
Examples include:

• Treatment coordination with other healthcare providers

• Payment processing and insurance verification

• Health care operations (quality review, audits, compliance)

• When required by law (court orders, reporting abuse, threats of harm, or public health requirements)

We will never share your PHI for marketing or non-treatment purposes without written authorization.

8. Data Retention

• Website data is retained only as long as necessary for analytics or administrative response.

• Patient records are retained according to HIPAA and New Jersey state law (generally six years from last treatment date).

9. Third-Party Links

External websites linked from this site are not governed by our policies. Please review the privacy policies of those external sources before sharing information.

10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect information from individuals under 18 without guardian consent.

11. Contact for Privacy or HIPAA Questions

Balanced Mind Rx
660 Tennent Road, Suite 102
Manalapan, NJ 07726
Phone: (732) 993-3398
Email: debra@balancedmindrxnj.com

12. Changes to This Policy

We may update this Privacy Policy and HIPAA Notice periodically to reflect regulatory changes or improvements to our services. Updates will appear on this page with a revised effective date.

13. Governing Law

This Privacy Policy and HIPAA Notice are governed by the laws of the State of New Jersey, consistent with U.S. federal HIPAA regulations.